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Lead Billing Representative - Norwell,MA

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The Lead Billing Representative reports directly to the Billing Supervisor and is responsible for managing and maintaining the accuracy, quality and timeliness of monthly billing in accordance with customer specifications and company policies and procedures.
RESPONSIBILITIES:
Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
Generate reports including, but not limited to Unbilled, Ready and Not Ready reports from the Win system, manifests and worksheets; Review the data and verifies that correct prices populate the order before posting preview.
Research customer requests to solve problems/issues and answers questions regarding invoices in a timely, courteous and professional manner.
Calculate sales tax and discounts when required.
Review instructions, profile, and waste class detail to determine if conversions need to be done to get the correct unit measure for the customer.
Responsible for crosschecking and reconciling scanned worksheets, manifest, weight tickets, billing items and printing of invoices and the corresponding backup documents.
Interface with sales and customer service frequently in a professional and courteous manner.
Compute daily billing totals for both invoiced and previewed orders and provides billing statistics upon request for special projects.
Cross-train in other areas to ensure coverage in the case of illness, vacation, etc.
Interact with other departments to resolve billing issues and assist in getting jobs set up correctly to avoid future problems.
Stay current with electronic mailing of invoices to customers; Keep the workbench updated.
Complete credit/rebills in timely manner.
Complete and submit any special documents and/or reports that customers may require to accompany or replace invoices.
Require mandatory overtime during week and weekends during billing close or special projects.
Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business.
REQUIREMENTS:
Associates degree required.
2+ years billing or related work experience
Strong time management and customer service skills
Strong verbal and written communications skills
Strong math skills and basic accounting knowledge
Strong PC skill including Word and Excel
Ability to work under pressure to meet deadlines
Possess and utilize problem-solving skills
Demonstrate ability to assess priorities and operate in a flexible manner in order to meet dynamic needs and high volume productivity standards.
Ability to use independent judgment when reviewing orders and work with minimal supervision in a fast paced team environment. Works with audit team to correct errors and resolve problems.
PHYSICAL REQUIREMENTS
Requires near sitting, acuity, speaking and listening
Requires grasping and reaching
Requires, standing, walking, stooping and crouching
May lift pull and/or push or carrying up to 10 lbs.


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