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DevOps Service Delivery Architect (REMOTE) - Professional Services

Rackspace is seeking a DevOps Service Delivery Architect to join our Professional Services department full time in a Remote Work From Home position in the USA.
PRIMARY RESPONSIBILITY:
Applies a specialized product or technical knowledge to serve customers requiring consulting for infrastructure consolidation, transformation, and optimization.
Utilizes a strategic, consultative framework with complex customers and prospects.
Aligns customer business strategies and IT architecture via Rackspace products and services.
Works closely with leadership of client organizations as well as key technical personnel.
JOB COMPLEXITY:
Serves as a subject matter expert for one or more products or technologies to orchestrate and lead pre and post sales and delivery efforts inclusive of holistic IT optimization, consolidation, and transformation solutions for customers inclusive of discovery, analysis, solution design, and migration.
Lead facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial calculations such as TCO and ROI.
Aligns and regularly communicates with Project Manager and extended teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.
Prepares and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing. Lead and deliver the sale of assessment services, business case development, solution architecture, and multi-phased complex migration programs that address technology, people/organization, and process.
Creates and presents deliverables to customer such as asset inventory, infrastructure snapshot, capacity & performance analysis, consolidation scenarios, application inventory & snapshot, business impact analysis, architecture feasibility analysis, data classification, integration & dependency mapping, consumption & demand analysis, application risk & complexity profile, target platform & service level mapping, migration methodology, schedule & resource planning, target solution design, and executive summary.
Understand complex IT and business customer challenges and apply technology and product portfolio knowledge to solve problems in a consultative manner.
Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and resolution of problems and escalations.
EXPERIENCE/EDUCATION:
Bachelor's degree in Information Technology or a related technical field and 10-12 years of industry experience in technical support and/or pre or post sales engineering and architecture.
Deep knowledge and experience across multiple technologies in a single domain (Cloud, Security, DevOps, etc).
Requires exposure to a range of IT environments, industry sectors & technology stacks.
ITIL certification preferred.
At least one top tier technical certifications in a highly desired technology domain.
Advanced degree preferred.
Extensive managed services, consulting, technical support, and/or application development experience preferred.
Additional experience may substitute for the degree requirement at a rate of 3 years of experience for 1 year of education.
PHYSICAL DEMANDS:
General office environment.
May require long periods sitting and viewing a computer monitor.
Moderate levels of stress may occur at times.
No special physical demands required.
Occasional domestic travel, up to 50%.
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